Terms

Please read our terms and conditions

Prices

Prices are net and include VAT. Prices are subject to alteration without notice.

Orders

Orders placed on our website are held on our system ready for processing by our sales department during normal working hours. No credit card or debit card information is stored by the website as the credit card processing is carried out by PayPal®.

Delivery Charges

Prices include delivery charges from a lorry kerbside. Alternatively, you can opt for a van delivery to the door, this is better for hard-to-reach areas. This incurs an extra charge, however, it is included in the price for products that specify door delivery.

Privacy and GDPR

How we use your contact information

Due to the new GDPR Law coming into effect in March 2018, the way web sites gather contact info has changed.

Good Wood Pellets records your contact information for one purpose: To respond to your enquiries and for deliverying any goods sold on the web site.

Good Wood Pellets does not give this information to any third-party organisation. If you wish to have your information permanently deleted from our database, please email here. We reserve the right to make a small charge for this process.

If you are happy to for us to respond to you via email, simply click the slider to "yes" on the form. If you don’t do this you will not receive emails from us.

Cookie Policy

A cookie is a small data file containing a single number (and no personal information) this cookie is never re-used on this web site or by third parties. When you close your browser (Internet Explorer/Firefox/Safari etc), the cookie is destroyed.

We also use Google Analytics on our web sites to count traffic visiting the site and to give us information in how we can improve the visitor experience. This cookie does not know or record any of your personal information, it merely records which pages are visited.This site uses cookies. Cookies are small data tokens that are used to pass information from page to page as you visit a web site.

Contact Info